AI Front Desk for appointment-based clinics
A front desk that never clocks out — and always works from your real schedule.
Frela answers customer messages day and night, booking, confirming and rescheduling against your actual calendar, rooms and services. When a conversation needs a person, it steps aside and hands it to your team.
Invitation-only. We set up every clinic together with you.
- 07:58BookedFacial · 60 min · Room 2
- 12:31ConfirmedReply to tomorrow’s reminder
- 19:46RescheduledMoved to Thu, 3:00 PM
- 23:12BookedConsultation · 30 min
- 02:40Handed to staffCustomer asked for a person
How it works
From a message to a booked appointment, without the back-and-forth.
- 01
A customer writes in
On the channel they already use. Returning clients are recognised by their number, so nobody repeats themselves.
- 02
The AI Front Desk checks real availability
Open times come from your working hours, closed dates, rooms and service lengths — never an estimate.
- 03
The appointment lands in your calendar
Confirmations and reminders follow on their own, and every change is recorded.
AI Front Desk
What it handles for you.
The routine work of a front desk — done the same careful way at 9 a.m. and at 2 a.m.
- Books new appointments
- Offers times that genuinely fit and books the one the customer chooses.
- Confirms, cancels and reschedules
- Always against a specific appointment — never a guess from a phone number.
- Answers questions about services
- From your live service list and durations, not a script.
- Sends reminders and handles replies
- On the schedule you set. A “yes” to a reminder confirms the visit.
- Keeps to your rules
- When a request is outside what it may change, the conversation goes to your team instead.
- Works around the clock
- Evenings, weekends and holidays — with the same rules every time.
The foundation
Not a chatbot bolted onto someone else’s calendar.
Frela’s AI works on top of the same system that owns your appointments, clients, services, availability and messaging — so what it tells a customer is always what your calendar says.
Calendar
Rooms, working hours and closed dates. Drag to reschedule; every move is validated.
Clients
One record per client, with history and consent — imported from your previous system.
Inbox
Every customer conversation in one place, with unread tracking and replies from your team.
Reminders
Rules per clinic, sent automatically and logged.
Staff handoff
When a person should take over, the AI steps back.
Some conversations need a human. Frela makes the handover explicit, so the AI and your team never talk over each other.
- 1Needs staff response
Flagged by the AI at the edge of its rules, or when a customer asks for a person.
- 2Your team replies
From the Frela inbox. The AI stays silent in that conversation.
- 3Resolved
You mark it resolved. The AI resumes only when the customer writes again.
See Frela with your own schedule in mind.
A short walkthrough with your services, rooms and hours. If it’s a fit, we set up your clinic with you.